KEPNER TREGOE PROBLEM SOLVING AND DECISION MAKING PDF

What will be the future result? Problem analysis Here the actual cause of the problem and the relationship between cause and result are searched for why did it happen. Decision analysis Based on the decision making criteria, choices are made to arrive at potential problem resolutions how should we act. Potential Problem analysis Here potential future problems are anticipated and preventative actions are developed what will the result be. Distinction According to the Kepner Tregoe Method, different tasks involve different problems, which in turn need different approaches. A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions.

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Kepner Tregoe Posted on May 15 The Kepner Tregoe Matrix is a one of the most unique, documented analysis and decision-making methods. It is sometimes called a root cause analysis and decision-making method. It is a step-by-step approach for systematically solving problems, making decisions, and analyzing potential risks. It helps the decision maker to maximize critical thinking skills, systematically organize and prioritize information, set objectives, evaluate alternatives, and analyze impact.

Situation Appraisal 3. Decision Analysis 4. It is a structured technique to identifying and rank all factors critical to the decision. It may help you to utilize critical thinking skills, organize and prioritize information, set objectives, evaluate alternatives, and analyze impact. As a tool , it is popular because it limits conscious and unconscious biases that tend to steer a decision away from its primary objectives. The user of will evaluate alternative courses of action to optimize the selected result based on explicit objectives.

Decision Making Steps Kepner Tregoe describes the following steps to approach decision analysis : 1. Prepare a decision statement having both an action and a result component 2. Establish strategic requirements Musts , operational objectives Wants , and restraints Limits 3. Rank objectives and assign relative weights 5. Assign a relative score for each alternative on an objective-by-objective basis 6. Calculate weighted score for each alternative and identify the top two or three 7.

List adverse consequences for each top alternative and evaluate probability high, medium, low and severity high, medium, low 8. Make a final, single choice between top alternatives A further defined process, for use in conjunction Kepner Tregoe evaluation tools, is as follows: 1. Define the Wants — assign each want a rating of importance — give each alternative a rating of how well it satisfies each want — Multiply the importance x Satisfy ratings and sum 3.

Rating the Adverse Consequences 10 Minutes Rate Each adverse Consequence — on the possibility it will occur — and the Seriousness if it does occur — then multiply Probability x Seriousness and sum 5. Decision What alternative did you select based solely on the decision analysis tables? Did the Adverse Consequences Table change your original decision? The building may still be on fire!

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Kepner-Tregoe Problem Solving

At Kepner-Tregoe KT , our research and experience show that one specific role can provide a group with the clear focus and strong leadership that brings closure more quickly and initiates the actions to prevent a reoccurrence. That role is the facilitator. In many organizations, the initial response to a major incident such as a service outage is to hold a meeting or set up a bridge call. The hope, obviously, is that the problem at hand can be solved by bringing together people with the right knowledge and experience. That these meetings often occur under high pressure—with services already down and stakeholders demanding resolution—makes achieving a positive outcome that much more difficult. So, the way these meetings are run becomes extremely important. It not only determines whether they produce an effective solution, it also makes a difference in the emotional burden, financial cost and the reputation of the support organization.

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Problem Solving & Decision Making (English course)

Often there is pressure of time to solve the problems and it is debatable what the right way of solving these problems is. Zero Defects ZD May 21, However, for those strategically important choices that you need to be sure to get right, using the Kepner-Tregoe Matrix to aid your decision is a great option. This step in the process is all about risk analysis. You are always going to be limited in business by a variety of factors, so making the best possible pick given the options at hand should be your goal.

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